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Privacy
Policy
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how WOMENKA STORES Limited and its affiliates (collectively “WOMENKA STORES, we, our, us”) collect, use, its mobile application, and m-site (hereinafter referred to as the “Platform”).
While
you may be able to browse certain sections of the Platform without registering
with us, however, please note we do not offer any product or service under this
Platform outside India. Your personal information will primarily be stored and
processed in India and may have data protection laws that are different from
those that apply in the country in which you are located. By visiting this
Platform, providing your information or availing out product/service, you
expressly agree to be bound by the terms and conditions of this Privacy Policy,
the Terms of Use and
the applicable service/product terms and conditions, and agree to be governed
by the laws of India including but not limited to the laws applicable to data
protection and privacy. If you do not agree please do not use or access our
Platform.
Collection
of Your Information
When you use our Platform, we collect and store your information
which is provided by you from time to time. In general, you can browse the
Platform without telling us who you are or revealing any personal information
about yourself. Once you give us your personal information, you are not
anonymous to us. Where possible, we indicate which fields are required and
which fields are optional. You always have the option to not provide
information by choosing not to use a particular service, product or feature on
the Platform.
We may track your buying behaviour, preferences, and other
information that you choose to provide on our Platform. We use this information
to do internal research on our users' demographics, interests, and behaviour to
better understand, protect and serve our users. This information is compiled
and analysed on an aggregated basis. This information may include the URL that
you just came from (whether this URL is on our Platform or not), which URL you
next go to (whether this URL is on our Platform or not), your computer browser
information, and your IP address.
We may collect personal information (such as email address,
delivery address, name, phone number, credit card/debit card and other payment
instrument details) from you when you set up an account or transact with us or
participate in any event or contest. While you can browse some sections of our
Platform without being a registered member, certain activities (such as placing
an order or consuming our online content or services) do require registration.
We use your contact information to send you offers based on your previous
orders and your interests.
If you choose to post messages on our message boards, chat rooms
or other message areas or leave feedback on the Platform or the social media
handles maintained by us or if you use voice commands or virtual try and buy or
similar feature to shop on the Platform, we will collect that information you
provide to us. We retain this information as necessary to resolve disputes,
provide customer support, troubleshoot problems or for internal research and
analysis as permitted by law.
If you send us personal correspondence, such as emails or
letters, or if other users or third parties send us correspondence about your
activities or postings on the Platform, we may collect such information into a
file specific to you.
If you enrol into our SuperCoins Loyalty Program or similar
programs offered by WOMENKA STORES, we will collect and store your personal
information such as name, contact number, email address, communication address,
date of birth, gender, zip code, lifestyle information. We will also collect
your information related to your transactions on WOMENKA platform and such
third-party business partner platforms. When such third-party business partner
collects your personal information directly from you, you will be governed by
their privacy policies. WOMENKA shall not be responsible for the third-party
business partner’s privacy practices or the content of their privacy policies,
and we request you to read their privacy policies prior to disclosing any
information.
We use your personal
information to provide the product and services you request. To the extent we
use your personal information to market to you, we will provide you the ability
to opt-out of such uses. We use your personal information to assist sellers and
business partners in handling and fulfilling orders; enhancing customer
experience; resolve disputes; troubleshoot problems; help promote a safe
service; collect money; measure consumer interest in our products and services;
inform you about online and offline offers, products, services, and updates;
customize and enhance your experience; detect and protect us against error,
fraud and other criminal activity; enforce our terms and conditions; and as
otherwise described to you at the time of collection of information.
With your consent, we may have
access to your SMS, instant messages, contacts in your directory, location,
camera, photo gallery and device information. We may also request you to
provide your PAN, GST Number, Government issued ID cards/number and
Know-Your-Customer (KYC) details to: (i) check your eligibility for certain
products and services including but not limited to credit and payment products;
(ii) issue GST invoice for the products and services purchased for your
business requirements; (iii) enhance your experience on the Platform and
provide you access to the products and services being offered by us, sellers,
affiliates or lending partners. You understand that your access to these
products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve our product and service
offerings, we and our affiliates collect and analyse demographic and profile
data about our users' activity on our Platform. We identify and use your IP
address to help diagnose problems with our server, and to administer our
Platform. Your IP address is also used to help identify you and to gather broad
demographic information.
We may share personal information internally within WOMENKA
STORES, affiliates, related companies and with other third parties for purposes
of providing products and services offered by them, such as, the deferred
payment options WOMENKA Pay Later offered by WOMENKA TRENDS Private Limited
through its lending partners. These entities and affiliates may share such
information with their affiliates, business partners and other third parties
for the purpose of providing you their products and services and may market to
you as a result of such sharing unless you explicitly opt-out.
We may disclose your personal information to third parties, such
as sellers. This disclosure may be required for us to provide you access to our
products and services; for fulfilment of your orders; for enhancing your
experience; for providing feedback on products; to collect payments from you;
to comply with our legal obligations; to conduct market research or surveys; to
enforce our Terms of Use; to facilitate our marketing and advertising
activities; to analyse data; for customer service assistance; to prevent,
detect, mitigate, and investigate fraudulent or illegal activities related to
our product and services. We do not disclose your personal information to third
parties for their marketing and advertising purposes without your explicit
consent.
We maintain reasonable physical, electronic and procedural
safeguards to protect your information.
Your Rights
We take every reasonable step to ensure that your personal
information that we process is accurate and, where necessary, kept up to date,
and any of your personal information that we process that you inform us is
inaccurate (having regard to the purposes for which they are processed) is
erased or rectified. You may access, correct, and update your personal
information directly through the functionalities provided on the Platform. You
may delete certain non-mandatory information by logging into our website and
visiting Profile and Settings sections. You can also write to us at the contact
information provided below to assist you with these requests.
You have an option to withdraw your consent that you have
already provided by writing to us at the contact information provided below.
Please mention “for withdrawal of consent” in the subject line of your
communication. We will verify such requests before acting upon your request.
Please note, however, that withdrawal of consent will not be retroactive and
will be in accordance with the terms of this Privacy Policy, related Terms of
Use and applicable laws. In the event you withdraw consent given to us under
this Privacy Policy, such withdrawal may hamper your access to the Platform or
restrict provision of our services to you for which we consider that
information to be necessary.
Your Consent
By visiting our Platform or by providing your information, you
consent to the collection, use, storage, disclosure and otherwise processing of
your information (including sensitive personal information) on the Platform in
accordance with this Privacy Policy. If you disclose to us any personal
information relating to other people, you represent that you have the authority
to do so and to permit us to use the information in accordance with this
Privacy Policy.
You, while providing your personal information over the Platform
or any partner platforms or establishments, consent to us (including our other
corporate entities, affiliates, lending partners, technology partners,
marketing channels, business partners and other third parties) to contact you
through SMS, instant messaging apps, call and/or e-mail for the purposes
specified in this Privacy Policy.
Changes to
this Privacy Policy
Please check our Privacy Policy periodically for changes. We may
update this Privacy Policy to reflect changes to our information practices. We
will alert you to significant changes by posting the date our policy got last
updated, placing a notice on our Platform, or by sending you an email when we
are required to do so by applicable law.
WOMENKA TRENDS Pvt. Ltd.
CIVIL LINES, BULANDSHAHR
-203001
Phone: 9667099976
Email:
SUPPORT@WOMENKA.COM
Time: 7 DAYS OPEN (10:00 – 9:30)
Customer Support
You
can reach our customer support team to address any of your queries or
complaints related to product and services by clicking the EMIAL :-
SUPPORT@WOMENKA.COM.
Queries
related to Privacy Policy
If you have a query, concern, or complaint in relation to
collection or usage of your personal information under this Privacy Policy,
please contact us at the contact information provided above.
